Player Wellbeing
Gaming is meant to be fun. fmb is committed to keeping it that way for every player in the Philippines — with tools, guidance, and clear limits that put you in control at all times.
Our Commitment
At fmb, responsible gaming is not an afterthought — it is built into the foundation of how we operate for every player across the Philippines.
You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it cannot be increased immediately — a cooling-off period applies to protect you from impulsive decisions. This gives you full control over how much you spend on the platform at any given time. Limits are a practical tool, not a punishment, and we encourage every player to use them from day one. If you ever feel your current limit is too high, you can lower it instantly with no waiting period.
Losing track of time is one of the most common ways gaming stops being fun and starts becoming a problem. fmb lets you set session time reminders so you receive a notification after a chosen period of play. These reminders are a gentle nudge to step back, take a break, and assess whether you want to continue. You can customise the reminder interval to suit your own habits and schedule. Taking regular breaks is one of the simplest and most effective responsible gaming habits you can build.
If you feel you need a longer break from gaming, fmb offers both short-term cool-off periods and longer self-exclusion options. A cool-off period temporarily restricts your access to the platform for a set number of days, giving you space to reset. Self-exclusion is a more permanent measure that blocks access for an extended period, and it cannot be reversed until the chosen duration has fully elapsed. Both options are available through your account or by contacting our support team. We take these requests seriously and process them without delay.
Know the Signs
Recognising the early warning signs of problem gambling is the first step toward getting back in control. The following behaviours may indicate that gaming has moved beyond healthy entertainment.
Continuing to play in an attempt to recover money you have already lost is one of the clearest signs of problem gambling. Every session should be treated as independent, and losses should be accepted as part of the experience rather than a debt to be repaid.
If you find yourself spending money set aside for rent, food, bills, or other essentials on gaming, this is a serious warning sign. Gaming should only ever be funded from discretionary income — money you can genuinely afford to lose without affecting your daily life or the wellbeing of your family.
When gaming begins to interfere with your sleep schedule, your performance at work or school, or your relationships with family and friends, it has moved beyond healthy recreation. A balanced lifestyle is essential, and no gaming platform should ever take priority over your personal responsibilities and connections.
Experiencing strong urges to play, or feeling restless, anxious, or irritable when you are unable to access the platform, may indicate a dependency that goes beyond casual entertainment. If these feelings are familiar, we strongly encourage you to use our self-exclusion tools or speak with a professional support service.
If you feel the need to conceal how much time or money you are spending on gaming from the people close to you, this is a strong indicator that something is wrong. Healthy gaming is something you can be open about; secrecy around it often signals that you already know, on some level, that it has become a problem.
Get Help
If you or someone you know is struggling with problem gambling, support is available. fmb encourages all players in the Philippines to reach out to professional services whenever needed.
The Philippines has dedicated government and non-government organisations that provide free, confidential counselling and support for individuals affected by problem gambling. If you feel your gaming habits are causing harm to yourself or your family, reaching out to a professional counsellor is a courageous and important step. These services are available to all Filipino residents and are completely confidential. You do not need to be in crisis to seek help — early intervention is always more effective. Our support team can also point you toward appropriate local resources if you are unsure where to start.
Our player support team is available around the clock and is trained to handle responsible gaming concerns with sensitivity and discretion. Whether you want to set a limit, request a cool-off period, or simply talk through your concerns, we are here to help without judgement. You can reach us at any time via the contact details listed in the footer of this page. All responsible gaming requests are treated as a priority and actioned promptly. We are committed to making it as easy as possible for every player to access the help they need, whenever they need it.
Stay in Control
Have questions about our responsible gaming tools or policies? Our FAQ covers the most common topics. You can also log in to your account to manage your limits and preferences directly.