Data & Privacy
Your privacy matters to us. This page explains what personal data fmb collects, how we use it, and the choices you have as a player in the Philippines. Please read it carefully before using our platform.
Last updated: January 2025
Full Policy
When you register and use the fmb platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. During account verification, we may request a copy of a government-issued ID to confirm your identity and ensure compliance with applicable regulations. When you use our platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience. We do not collect any personal data beyond what is reasonably necessary for the purposes described in this policy.
The personal information we collect is used primarily to operate and maintain your fmb account, process transactions, and deliver the gaming services you have requested. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Your identity and financial information is used to comply with our legal obligations under Philippine regulations governing online gaming operations, including anti-money laundering requirements. We may use aggregated, anonymised data to analyse platform usage trends and improve our services, but this data cannot be used to identify you individually. fmb does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification services, but only under strict confidentiality agreements. Any such third-party providers are required to handle your data in a manner consistent with this Privacy Policy.
All personal data collected by fmb is stored on secure servers with industry-standard encryption and access controls in place. We use SSL/TLS encryption for all data transmitted between your device and our platform, ensuring that your information is protected during transfer. Access to your personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are bound by confidentiality obligations. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations. If you close your account, we will securely delete or anonymise your personal data in accordance with our data retention schedule, except where retention is required by law. While we take all reasonable steps to protect your data, no system is completely immune to security risks, and we encourage you to use a strong, unique password and to log out after each session. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.
The fmb platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly. Essential cookies are required for core platform functionality such as keeping you logged in and remembering your preferences between sessions. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where users encounter difficulties, so we can make targeted improvements. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain platform features. We do not use cookies to track your activity across third-party websites or to build advertising profiles. Any data collected through cookies is handled in accordance with the same data protection standards described throughout this Privacy Policy. By continuing to use the fmb platform, you consent to our use of cookies as described here.
As a registered player on the fmb platform based in the Philippines, you have the right to access the personal data we hold about you at any time by submitting a request through our support team. You may also request that we correct any inaccurate or incomplete information held on your account, and we will action such requests promptly. If you wish to have your personal data deleted, you may request account closure and data erasure, subject to any legal retention obligations that apply. You have the right to object to certain types of data processing, including the use of your data for direct marketing communications, and we will honour such objections without penalty. If you believe your data has been handled in a manner inconsistent with this policy, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and to treating your privacy rights with the seriousness they deserve. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page.
fmb reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered email address. We encourage you to review this policy periodically so that you remain informed about how we protect your personal information. Your continued use of the fmb platform after any changes have been posted constitutes your acceptance of the updated policy. If you disagree with any changes, you should stop using the platform and contact our support team to discuss your options. This policy applies exclusively to data collected through the fmb platform and does not cover any third-party websites or services that may be linked from our pages. All previous versions of this policy are superseded by the most recent version published on this page.
Questions About Your Data?
If you have any questions about how fmb handles your personal information, our FAQ covers the most common concerns. You can also log in to your account to manage your preferences directly.