Help Centre
Find quick, clear answers to the most common questions from Filipino players — covering registration, deposits, withdrawals, VIP rewards, the mobile app, and responsible gaming. If you cannot find what you need here, our support team is available around the clock.
Our support team is available 24/7 for all Filipino players. Reach out any time and we will get back to you as quickly as possible.
Create an AccountGetting Started
Everything you need to know before and after creating your fmb account.
fmb is open to all residents of the Philippines who are at least 21 years of age. You will need a valid Philippine mobile number to complete the registration process, as it serves as your primary account identifier. Players must agree to the Terms and Conditions and confirm they meet the minimum age requirement before their account is activated. Accounts created by individuals under 21 will be permanently closed upon discovery, and any balance may be forfeited in line with our responsible gaming policy. If you are unsure whether you qualify, please review the full eligibility criteria on our Terms and Conditions page before signing up.
Creating an account takes under two minutes. Head to the Register page, enter your Philippine mobile number, choose a secure password, and confirm your details. A one-time verification code will be sent to your mobile number via SMS — enter it to activate your account instantly. Once verified, you can log in, make your first deposit in Philippine pesos, and start exploring the full platform. There are no registration fees, and your account is free to maintain regardless of how often you play.
No — each player is permitted to hold only one active fmb account at any time. Duplicate accounts are a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts. If you have accidentally created a second account, please contact our support team immediately so the issue can be resolved without affecting your primary account. Having a single account also ensures your VIP points, transaction history, and bonuses are all tracked in one place. If you have lost access to your original account, use the password reset function on the Login page rather than creating a new one.
Because your mobile number is your primary login credential, changing it requires identity verification to protect your account from unauthorised modifications. If you have changed your Philippine SIM and can no longer receive SMS codes on your old number, contact our support team as soon as possible with your account details and proof of identity. The team will guide you through the secure update process, which typically takes less than 24 hours. Acting quickly is important — the longer your old number remains unlinked, the harder account recovery becomes. Support is available around the clock and contact details are listed in the footer of this page.
Money Matters
Clear answers on how money moves in and out of your fmb account.
fmb supports a range of local Philippine payment channels so you can fund your account quickly and conveniently. Accepted methods include GCash, Maya, online banking transfers, and over-the-counter options at major payment centres nationwide. All transactions are processed in Philippine pesos (PHP), so there are no currency conversion fees for Filipino players. Minimum deposit amounts vary by method and are clearly displayed on the Deposit page before you confirm any transaction. Deposits are typically credited to your account within minutes of a successful payment confirmation.
Withdrawal processing times depend on the method you choose and whether your account has completed identity verification. Most e-wallet withdrawals via GCash or Maya are processed within one to three business hours once approved. Bank transfers may take one to two business days depending on your bank's processing schedule. To avoid delays, make sure your withdrawal details match the name on your registered fmb account exactly. If your withdrawal has been pending for longer than the stated timeframe, contact our support team with your transaction reference number for a status update.
Yes, both minimum and maximum withdrawal limits apply and vary depending on the payment method selected. These limits are displayed clearly during the withdrawal process so you always know exactly how much you can request in a single transaction. Daily and weekly withdrawal caps may also apply to ensure secure and compliant processing. VIP members at higher tiers enjoy elevated withdrawal limits as part of their membership benefits — visit the VIP page to see how your tier affects your limits. If you need to withdraw an amount above the standard cap, contact support to discuss your options.
If your deposit has not appeared in your fmb account within 15 minutes of a successful payment, first check that the transaction was completed on your payment app or bank statement and that the reference number was generated. Occasionally, network delays between payment providers and our system can cause a short lag — waiting a few more minutes often resolves the issue. If the balance still has not updated after 30 minutes, contact our support team and provide your registered mobile number, the payment method used, the amount, and the transaction reference number. Our team will investigate and credit your account manually if the payment is confirmed on our end. Never attempt a second deposit for the same amount before confirming the first one has failed.
Rewards Programme
How the fmb rewards system works and what you can earn as a loyal player.
The fmb VIP programme rewards players based on their activity and loyalty on the platform. Every eligible wager you place earns loyalty points, and as your points accumulate you automatically advance through VIP tiers — each offering better perks than the last. Benefits include higher withdrawal limits, exclusive bonuses, faster support response times, and personalised offers tailored to your playing style. There is no application required; your tier is updated automatically as you reach each threshold. Full details on tier requirements and rewards are available on the VIP page.
Loyalty points are subject to an activity-based expiry policy — points may reset if your account remains inactive for an extended period. Staying active on the platform by placing regular wagers is the best way to keep your points balance and VIP tier intact. If you are planning a break from gaming, check your current points balance and tier status before stepping away so you know where you stand. Specific expiry terms are outlined in the Terms and Conditions. If you believe points have been incorrectly removed from your account, contact support with your account details and the relevant dates for a review.
Yes, most bonuses and promotional credits come with wagering requirements that must be met before the associated funds can be withdrawn. The specific requirements — including the multiplier and eligible games — are always stated clearly in the bonus terms at the time the offer is presented to you. Reading these terms before accepting any bonus is strongly recommended so you understand exactly what is needed to unlock the funds. Wagering requirements are designed to be fair and achievable for regular players. If you have questions about a specific bonus offer, our support team can walk you through the conditions in plain language.
On Your Phone
Questions about using fmb on your smartphone or tablet anywhere in the Philippines.
Yes, fmb offers a dedicated mobile app designed specifically for Filipino players who prefer gaming on the go. The app is optimised for both Android and iOS devices and delivers the full platform experience — sports betting, live casino, deposits, withdrawals, and VIP management — all from your smartphone. You can find the download link and installation instructions on the Download page. The app is lightweight, loads quickly even on mobile data, and receives regular updates to ensure smooth performance. If you encounter any issues during installation, the Download page includes a step-by-step guide for both Android and iOS.
Absolutely — fmb's website is fully responsive and works seamlessly in modern mobile browsers including Chrome, Safari, and Firefox on both Android and iOS devices. You can access your account, place bets, make deposits, and manage your VIP status without installing anything. Simply navigate to fmb.plus in your browser and log in as usual. The mobile browser experience is nearly identical to the app, though the dedicated app may offer slightly faster load times and push notifications for promotions. Whether you prefer the app or the browser, the full fmb experience is always available to you.
Slow loading is most commonly caused by a weak mobile data or Wi-Fi signal rather than an issue with the fmb platform itself. Try switching between mobile data and Wi-Fi to see if performance improves, and make sure no other apps are consuming bandwidth in the background. Clearing your browser cache or reinstalling the app can also resolve persistent slowness caused by outdated cached files. If you are using the app, check the Download page to confirm you have the latest version installed. If the issue continues after trying these steps, contact our support team with your device model and the specific area of the platform that is slow so we can investigate further.
Play Responsibly
fmb is committed to providing a safe and responsible gaming environment for all Filipino players.
If you feel your gaming habits are becoming a concern, fmb provides self-exclusion tools that allow you to temporarily or permanently restrict access to your account. These tools are available directly through your account settings or by contacting our support team. Self-exclusion requests are processed promptly and cannot be reversed during the chosen exclusion period. We encourage all players to use these tools proactively rather than waiting until a problem becomes serious. More information is available on our Responsible Gaming page.
You can set daily, weekly, or monthly deposit limits on your fmb account to help manage your spending. Once a limit is set, it takes effect immediately and cannot be increased until the current period has elapsed — this prevents impulsive decisions during a gaming session. Reducing your limit takes effect right away, while increasing it requires a cooling-off period for your protection. Setting a realistic budget before you start playing is one of the most effective responsible gaming habits you can build. Visit the Responsible Gaming page to learn more about all available tools.
fmb strictly enforces the minimum age requirement of 21 years for all players in the Philippines. Age verification checks are conducted during registration and may be requested again at any point during your account's lifetime. If you share a device with younger family members, we strongly recommend enabling device-level parental controls in addition to logging out of your fmb account after each session. Any account found to belong to a player under the minimum age will be closed immediately. Protecting minors from gambling is a responsibility we take seriously across every aspect of our platform.
Ready to Play?
Registration is free, takes under two minutes, and is open to all Philippines residents aged 21 and above. Already have an account? Sign in and pick up right where you left off.